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FAQs

Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.

Can you tell me which BBC branded services are available in Asia?

Please check the 'Ways to Watch' or 'Get The Channel' information on individual channel pages here on our website, or click on the following links for details:

BBC Earth | BBC First | BBC Lifestyle | BBC World News | CBeebies | BBC Player

If you can't find the information you are looking for, please get in touch via the Contact page and let us know in which country you are located.

How do I contact you and what happens to my feedback?

Here at BBC Studios we love hearing what you think about our programmes, channels and services and receiving your enquiries. If you can’t find an answer in our FAQs please send us details of your question or feedback and we will get back to you as soon as possible. Please bear in mind that sometimes it is necessary to make investigations before we can answer your feedback fully. Therefore, it may take us a little longer to provide you with a comprehensive answer. However all feedback, requesting a reply, is responded to within 10 working days.

The feedback we receive is added to a monthly report that is widely circulated within BBC Studios. So please get in touch and tell us what you think about our programmes, channels and services. For more information on how to contact us, please visit the Contact page.

I am experiencing problems watching the channels – what can I do?

If you are experiencing technical problems with any of our channels, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme if possible, and the channel and country in which you are watching. If you can also tell us through which operator you receive the channel/s, this would be really helpful.

How can I contact BBC World News?

If you have feedback about anything you have seen on BBC World News or would like to submit a news story, please visit their Contact page. The schedules for BBC World News outside of the UK are available here.

Why can I no longer receive BBC Entertainment in Asia?

BBC Entertainment has now closed in Asia. The closure of this channel is part of our global strategy. Our website features details about the other BBC branded services available in Asia and we are working with potential partners regarding the launch of further services.

Are your channels available to watch online through this website?

It is not possible to watch our channels via the BBC Asia website, but there are many clips available to view on this site, as well as games and other exciting features.

How do I find out about employment opportunities?

For general information, advice and the latest vacancies, please visit BBC Careers.

Where can I buy a DVD of a BBC programme?

Whilst not all of the programmes which you see on our channels are commercially available, you may like to check DVD availability with online or local retailers.

Can I obtain a DVD of a programme for educational or training purposes?

Possibly, it depends on a number of factors, including copyright restrictions, but it is sometimes possible for legitimate academic establishments to obtain copies of programmes for educational use. For more information, please contact BBC Studios Learning

How can I submit a programme/TV format?

We work with the BBC and independent producers to develop commercial opportunities from their programmes and TV formats. We regret we are unable to consider or comment on unsolicited programme ideas.

If you wish to pitch your idea to the BBC please visit the BBC Commissioning website

How can I obtain permission to licence a clip from a BBC programme?

For information about licensing clips from BBC programmes please refer to the BBC Motion Gallery

Why can’t I watch programme clips on the bbc.co.uk website?

Much of the content on the bbc.co.uk website is aimed at UK users, so we negotiate rights to include video, audio, images and other types of content for the UK only. World rights are much more expensive, but we are hoping to make more audio and visual content available to our international audiences.

Can't find what you're looking for? Please send us a message via the Contact page.