Contact & FAQs


All the feedback we receive about BBC Studios channels is read and logged. If you have a question please check our FAQs first to see whether the answer is already there. Please be aware that if your question or feedback is addressed by an answer already on the site or in our FAQs you will not receive an individual response from us.

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Frequently Asked Questions

Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact form above.

Can you tell me which BBC branded services are available in Asia?

Please check the 'Get The Channel' information on individual channel pages here on our website, or click on the following links for details:

BBC Earth | BBC First | BBC Lifestyle | BBC World NewsCBeebies | BBC Player

If you can't find the information you are looking for, please get in touch via the Contact form above and let us know in which country you are located.

Didn’t find what you were after? Send us a message

How do I contact you and what happens to my feedback?

Here at BBC Studios we love hearing what you think about our programmes, channels and services and receiving your enquiries. If you can’t find an answer in our FAQs please send us details of your question or feedback and we will get back to you as soon as possible.

Please bear in mind that sometimes it is necessary to make investigations before we can answer your feedback fully. Therefore, it may take us a little longer to provide you with a comprehensive answer. However all feedback, requesting a reply, is responded to within 10 working days.

The feedback we receive is added to a monthly report that is widely circulated within BBC Studios. So please get in touch and tell us what you think about our programmes, channels and services. For more information on how to contact us, please see the Contact form above.

Didn’t find what you were after? Send us a message

I am experiencing problems watching the channels – what can I do?

If you are experiencing technical problems with any of our channels, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme if possible, and the channel and country in which you are watching. If you can also tell us through which operator you receive the channel/s, this would be really helpful.

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How can I contact BBC World News?

If you have feedback about anything you have seen on BBC World News or would like to submit a news story, please visit their Contact page. The schedules for BBC World News outside of the UK are available here.

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