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FAQs

Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.

Why can I no longer receive BBC Entertainment in Asia?

BBC Entertainment has now closed in Asia. The closure of this channel is part of BBC Worldwide’s global strategy. Our website features details about the other BBC branded services available in Asia and we are working with potential partners regarding the launch of further services.

Can you tell me which BBC branded services are available in Asia?

Please check the 'Ways to Watch' or 'Get The Channel' information on individual channel pages here on our website, or click on the following links for details:

BBC Earth | BBC First | BBC Lifestyle | BBC World News | CBeebies | BBC Player

If you can't find the information you are looking for, please get in touch via the Contact page and let us know in which country you are located.

I am experiencing problems watching the channels – what can I do?

If you are experiencing technical problems with any of our channels, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme if possible, and the channel and country in which you are watching. If you can also tell us through which operator you receive the channel/s, this would be really helpful.

How can I contact BBC World News?

If you have feedback about anything you have seen on BBC World News or would like to submit a news story, please visit their Contact page. The schedules for BBC World News outside of the UK are available here.

Are your channels available to watch online through this website?

It is not possible to watch our channels via the BBC Asia website, but there are many clips available to view on this site, as well as games and other exciting features.

I would really like to work for BBC Worldwide – how do I find out about employment opportunities?

For general information, advice and the latest vacancies, please visit BBC Careers.

What is the reason for including older programmes in the schedule?

For the majority of our viewers, this is the first chance to see these programmes, and often the only way to view them. However, it is likely that British people currently overseas will have already seen some of our programmes - but there is also plenty of fresh and recent programming on the channel.

Where can I buy a DVD of a BBC programme?

Whilst not all of the programmes which you see on our channels are commercially available, you may like to check DVD availability with online or local retailers.

Can I obtain a DVD of a programme for educational or training purposes?

Possibly, it depends on many things, including copyright restrictions, but it is sometimes possible to arrange for legitimate educational establishments to obtain a copy. For more information, please refer to the BBC Active website http://www.bbcactive.com

How can I submit a programme/TV format to BBC Worldwide?

BBC Worldwide works with the BBC and independent producers to develop commercial opportunities from their programmes and TV formats. We regret we are unable to consider or comment on unsolicited programme ideas.

If you wish to pitch your idea to the BBC please visit the BBC Commissioning website

If you wish to contact an independent production company with your idea you could contact PACT, the industry association, for a list of companies to approach.

How can I obtain permission to licence a clip from a BBC programme?

For information about licensing clips from BBC programmes please refer to the BBC Motion Gallery

Why do we see the same trailers again and again?

Our aim is to bring you the best programmes possible and we’re keen for viewers who come into the channel at different times of the day and night to know what we have available for them. Research also indicates that viewers need to see a trailer a number of times before they register with them. We work with audience feedback to identify key programmes that we think audiences would like and are careful not to over produce trailers in order to maximise what we spend on programming for the channels. That said, we do air a number of trailers to showcase the breadth of our output, so you should be seeing new things coming up, as well as trailers you’ve seen before.

Why can’t I watch programme clips on the bbc.co.uk website?

Much of the content on the bbc.co.uk website is aimed at UK users, so we negotiate rights to include video, audio, images and other types of content for the UK only. World rights are much more expensive, but we are hoping to make more audio and visual content available to our international audiences.

Can't find what you're looking for? Please send us a message via the Contact page.